Frequently Asked Questions

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Dive into Our Comprehensive FAQs

Navigating through health concerns can bring forth a myriad of questions. At Active Recovery, we’re committed to providing clarity every step of the way. Delve into our FAQs to find answers to the most common queries about our services, treatments, and procedures.

How Do I Book An Appointment?

To schedule an in-person session, simply call our Victoria, BC office at 250-940-3530. New clients will be scheduled for an initial assessment. Alternatively, you can click the button below.

What Should I Expect During An In-Person Session?

During each in-person consultation at Active Recovery, we prioritize your well-being and comfort. Our clinic maintains the highest standards of cleanliness and hygiene. Our team is dedicated to ensuring a safe environment, so you can focus solely on your recovery journey during your visit.

Can You Tell Me More About “Telehealth” Physiotherapy?

Certainly! Telehealth is a virtual one-on-one session with your therapist. Through a secure video link, you can connect with your physiotherapist from the comfort of your home. This method is efficient for history reviews, assessing pain levels, range of motion, and more. Your therapist can offer the same guidance, exercises, and recommendations just as in a physical session.

How Effective Is Telehealth Compared to Traditional Physiotherapy?

While Telehealth may not be suitable for everyone, in many cases, the virtual approach is as effective as in-person sessions. Understanding your condition and how to manage it makes up a significant part of recovery. With Telehealth, you still receive expert advice, customized home exercises, and actionable strategies to improve your health without any travel time.

I’m Not Very Familiar With Technology. Is Telehealth User-Friendly?

Absolutely! Our Telehealth platform requires no downloads. You’ll be provided with a direct link to the video session. If you encounter any issues, our support team is just a call away to guide you through the process.

Are Telehealth Sessions Covered By Insurance?

Most health insurance providers do cover Telehealth sessions just like in-person sessions. However, it’s always a good practice to check with your specific provider for clarity on coverage.

How Can I Make Payments for Sessions or Supplies?

For your convenience, we offer multiple payment methods including emailed invoices, credit card payments, e-transfers, and phone payments.

How Can I Contact You for More Queries?

Feel free to call our clinic or use the contact form. If you have specific inquiries about an injury or want to familiarize yourself with our platform, you can also schedule a free 10-minute consultation.

I’m Ready to Start My Recovery Journey. What’s Next?

Great to hear! Click the Book My Appointment button below to fill out the request a call back form, call us at 250-940-3530, or directly book your appointment online.

Your path to recovery, understanding, and a better quality of life is just a question away. At Active Recovery Physiotherapy & Hand Clinic, we’re here to guide and support you every step of the way.